Ola Electric Introduces Nationwide In-App Service Appointment Feature
Filing Summary
Ola Electric Mobility Limited has announced the launch of a nationwide in-app service appointment feature under its Hyperservice initiative. This feature allows customers across India to schedule vehicle services through the Ola Electric app. The initiative is part of Ola’s strategy to enhance after-sales service by leveraging its Direct-to-Consumer model. The company also plans to expand its Hyperservice platform to include genuine spare parts and service tools for independent garages. This development aligns with Ola’s broader India Inside strategy, focusing on scalable and integrated platforms for electric vehicles.
Ola Electric Mobility Limited has informed the exchange about the launch of its in-app service appointment feature under the Hyperservice initiative. This feature enables customers across India to schedule vehicle services directly through the Ola Electric app. The announcement was made on December 1, 2025, and is part of Ola’s strategy to enhance customer service by utilizing its Direct-to-Consumer model.
The filing does not specify any financial terms or payment structures related to this initiative. The focus is on operational enhancements rather than financial transactions. The initiative is aimed at improving the customer experience by providing a more transparent and convenient service process.
The scope of the Hyperservice initiative includes the ability for customers to choose preferred service slots, track service status, and manage service-related needs within the app. This system aims to streamline the service booking process by eliminating traditional methods. The initiative also ensures that customers receive genuine, high-quality parts and standardized service processes.
Ola Electric’s Hyperservice initiative is part of its broader India Inside strategy, which focuses on building open, scalable, and domestically integrated platforms. This strategy includes the development of platforms across batteries, software, and after-sales service infrastructure. The company has also announced plans to make its genuine spare parts, diagnostic tools, and service training modules available to independent garages, mechanics, and fleet operators across India.
The implementation of the in-app service appointment feature is effective immediately, as announced on December 1, 2025. The feature is available to customers nationwide, allowing them to interact directly with Ola Electric without intermediaries. This direct engagement is intended to reinforce trust and reliability throughout the vehicle ownership experience.
About Ola Electric Mobility Limited: Ola Electric Mobility Limited is a leading electric vehicle manufacturer in India. The company specializes in the vertical integration of technology and manufacturing for electric vehicles and their components, including battery cells. Ola operates the Ola Futurefactory in Tamil Nadu, which is developing into a significant EV hub. The company maintains a direct-to-customer distribution network and a robust online presence, making it the largest company-owned network of automotive experience centers in India.