Urban Company and ILO Collaborate on e-Shram Registration Initiative
Filing Summary
Urban Company Limited has announced a collaboration with the International Labour Organization to expand e-Shram registration for its service professionals. This initiative aims to enhance social protection coverage for gig and platform workers, with a focus on women professionals. Urban Company will integrate e-Shram registration into its onboarding and training processes. Currently, 20% of its 59,000 service professionals are registered on the e-Shram portal. The collaboration seeks to cover all active professionals. The initiative aligns with national priorities for worker formalization and social security enhancement.
Urban Company Limited has announced a collaboration with the International Labour Organization (ILO) to expand e-Shram registration for its service professionals. This initiative is designed to enhance social protection coverage for platform-based workers, particularly focusing on women professionals. The collaboration will integrate e-Shram registration into Urban Company’s onboarding and training processes, facilitating registration through the UC partner app, training centers, and UC Mitra kiosks.
Currently, approximately 20% of Urban Company’s over 59,000 service professionals are registered on the e-Shram portal. The company aims to cover all active service professionals through this structured enrollment drive. The initiative is part of a broader effort to improve access to formal social security systems for gig and platform workers.
The collaboration will leverage Urban Company’s physical and digital infrastructure to ensure assisted enrollment for new and existing service professionals. This includes those attending onboarding, upskilling, or refresher training programs. The initiative aims to strengthen formal recognition and improve access to social security for platform workers, contributing to the advancement of Decent Work (SDG 8) and broader social protection goals.
The initiative is designed to serve as a scalable model for collaboration between digital labor platforms and institutions working toward worker formalization and protection. By embedding enrollment into structured touchpoints such as onboarding and training, the program seeks to ensure sustained and consistent adoption. This effort aligns with national priorities around worker formalization, improved access to welfare schemes, and stronger social protection systems for India’s growing gig workforce.
The collaboration involves key figures from both organizations, including Mr. Abhiraj Singh Bhal, CEO of Urban Company, and Mr. Ravindra Peiris from the ILO Decent Work team for South Asia. The initiative demonstrates a commitment to national priorities anchored in relevant legislative frameworks such as the Code on Social Security.
The International Labour Organization is dedicated to promoting social justice and internationally recognized human and labor rights. It brings together governments, employers, and workers to set labor standards and develop policies promoting decent work. In India, the ILO collaborates with various stakeholders to realize Decent Work in the platform economy.
Urban Company Limited is a technology-driven platform connecting customers with professionals for home and beauty services. The company focuses on enhancing social security for its service professionals, offering group life and accidental insurance, and integrating welfare mechanisms into its operations.