Unicommerce Introduces GenAI Chatbot UniBot for E-commerce Operations

Unicommerce eSolutions Ltd has announced the launch of UniBot, a GenAI-driven conversational assistant aimed at enhancing e-commerce operations. The announcement was made on December 12, 2025, and the development is intended to provide a voice interface for executing tasks, retrieving insights, and managing cross-functional operations. UniBot is designed to assist sellers and warehouse teams by simplifying the process of handling bulk orders and generating necessary documents such as picklists, invoices, and labels.

The filing does not specify any financial terms or payment structures related to the launch of UniBot. There are no details provided regarding the cost implications or revenue expectations associated with this new product. The focus of the announcement is primarily on the operational capabilities and integration features of UniBot.

UniBot is built to reduce operational complexity and decision time for users. It allows for natural language commands to manage tasks across various e-commerce functions. The chatbot can provide instant analytics on orders and inventory levels, offering real-time insights to facilitate quicker decision-making. UniBot supports both Hindi and English, making it accessible to a wide range of users, including warehouse teams, back-office staff, managers, and leadership. It integrates seamlessly with Unicommerce’s existing platforms such as Uniware, Unicapture, and Unireco.

The launch of UniBot is positioned within the context of Unicommerce’s broader strategy to enhance operational efficiency in the e-commerce sector. The company serves over 7100 clients across India, Southeast Asia, and the Middle East. Some of its notable clients include FabIndia, Lenskart, and Timex. The flagship platform, Uniware, achieved an annualized transaction run rate of over 1 billion order items in Q3 FY25. Unicommerce is ISO 27001 and ISO 27701 certified, indicating its commitment to information security and data privacy.

The filing does not provide specific timelines or milestones for the implementation of UniBot. There is no mention of any partnerships or collaborations in relation to this launch. The focus remains on the integration of UniBot with existing Unicommerce platforms and its potential to streamline e-commerce operations.

Unicommerce eSolutions Ltd is a leading e-commerce enablement SaaS platform. The company focuses on simplifying backend operations for e-commerce businesses, including inventory management and order processing. Unicommerce’s solutions are designed to meet the needs of various retail and e-commerce enterprises, both online and offline. The company’s strategic priorities include enhancing operational efficiency and expanding its client base across different regions.