Firstsource Solutions Recognized as Leader in Banking Operations
Filing Summary
Firstsource Solutions Limited has been recognized as a Leader in Banking Operations by both Everest Group and NelsonHall. The company was named a Leader and Star Performer in the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025 and a Leader in the NelsonHall NEAT 2025 evaluation for GenAI & Process Automation in Banking. These recognitions highlight Firstsource’s capabilities in delivering regulated, outcome-oriented banking operations at scale, utilizing AI and automation. The company continues to expand its role in banking operations through integrated support across various services.
Firstsource Solutions Limited has been recognized as a Leader in Banking Operations by both Everest Group and NelsonHall. The company was named a Leader and Star Performer in the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025 and a Leader in the NelsonHall NEAT 2025 evaluation for GenAI & Process Automation in Banking. These recognitions reflect independent analyst validation of Firstsource’s ability to deliver regulated, outcome-oriented banking operations at scale, powered by AI, automation, and deep domain expertise.
The financial terms related to these recognitions have not been disclosed in the filing. However, the recognition itself is indicative of Firstsource’s strong position in the banking operations sector. The company’s capabilities in AI and automation are highlighted as key factors in achieving this status. The recognition by Everest Group and NelsonHall underscores Firstsource’s commitment to leveraging technology to enhance banking operations.
Firstsource’s operational scope includes a broad range of banking services such as lending, payments, servicing, compliance, fraud management, document processing, and workflow automation. The company utilizes AI and automation to transition from labor-centric models to AI-native, outcome-driven operations. The UnBPO™ and BPaaS approaches, combined with agentic AI and domain-led platforms, are instrumental in helping banks move from pilots to enterprise production, thereby accelerating decisions and improving customer outcomes.
The market context for these recognitions is characterized by a growing demand for modernized banking operations. Banks worldwide are under pressure to reduce cost-to-serve, modernize legacy workflows, and industrialize GenAI adoption. Firstsource’s capabilities in fraud management and onboarding, along with its investments in platforms like relAI™, contribute to its leadership position in the market.
The timeline for these recognitions is set within the context of the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025 and the NelsonHall NEAT 2025 evaluation. These assessments provide a framework for evaluating the capabilities of service providers in the banking operations sector. Firstsource’s recognition as a Leader and Star Performer is a testament to its ongoing efforts to enhance its service offerings.
Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a global leader in providing business process solutions and services across various industries, including Healthcare, Banking and Financial Services, Communications, Media and Technology, and Retail. The company operates with a global footprint across multiple countries, leveraging its UnBPO™ approach to deliver innovative solutions that drive speed, scale, and smarter decision-making for its clients.