Silver Touch Technologies Launches AI-Enabled Governance Initiative

Silver Touch Technologies Limited has announced its selection for an AI-enabled digital governance project. The initiative focuses on developing a citizen-centric portal and a public grievance and information management ecosystem. The project aims to enhance the interaction between citizens, stakeholders, and officials through a secure and scalable digital platform.

The financial terms of the project have not been disclosed in the filing. However, the project is structured around milestone-based delivery, which includes design, development, and go-live phases. This structured approach ensures measurable outcomes for both the website and AI chatbot modules.

The scope of the project includes the design and development of the official website for Air Cargo Complex, Mumbai Customs, Zone III. The website will integrate an AI-powered chatbot and an intelligent information architecture. The multilingual AI chatbot is designed to respond to citizen queries on procedures, documentation, and regulatory frameworks. It will provide contextual answers on import/export processes and compliance requirements. The chatbot will also enable intelligent information discovery across circulars, orders, acts, and notifications, while retaining conversational context for coherent user engagement. Additionally, it supports authenticated role-based personalization as an optional module. The chatbot includes backend knowledge management capabilities and analytics dashboards to monitor average sessions, query trends, frequently asked questions, and performance metrics.

This initiative underscores Silver Touch’s expertise in AI-enabled public digital platforms, large-scale information architecture modernization, secure document lifecycle management, and citizen grievance and interaction management systems. The project aligns with the company’s focus on long-term, SLA-driven public sector digital programs.

The timeline for the project involves structured delivery through its various phases, although specific dates are not provided in the filing. The project involves collaboration with Air Cargo Complex, Mumbai Customs, for the development of the digital platform.

**Silver Touch Technologies Limited** is a leading IT solutions and digital transformation company. The company specializes in AI and intelligent automation, e-governance platforms, cloud-native architecture, and secure enterprise systems. Silver Touch continues to partner with central and state government institutions to modernize public service delivery and enhance citizen engagement through technology-led innovation.