Happiest Minds Introduces ELAIRA for Enterprise Support Operations
Filing Summary
Happiest Minds Technologies Limited has launched ELAIRA, an intelligent digital co-worker designed to enhance enterprise support operations. ELAIRA integrates with the company’s ELLIPSE 2.0 platform, offering features such as conversational self-service and multilingual capabilities. It aims to improve resolution times and compliance in regulated environments. The platform is expected to provide measurable benefits, including significant reductions in ticket deflection and handling times. Happiest Minds continues to focus on AI-led solutions to address complex business challenges across various sectors, maintaining its commitment to innovation and digital transformation.
Happiest Minds Technologies Limited has announced the launch of ELAIRA, an intelligent digital co-worker aimed at transforming enterprise support operations. The solution is integrated with ELLIPSE 2.0, the company’s proactive operations intelligence platform. ELAIRA is designed to deliver faster resolutions, enhance user experience, and support long-term cost optimization in enterprise RUN environments.
The financial terms related to the launch of ELAIRA have not been disclosed in the filing. However, the platform is engineered to provide measurable benefits, including up to 40% Tier-1 ticket deflection and a 50% reduction in average handling time for L1 and L2 teams. Additionally, it offers a 20% improvement in First Contact Resolution and a significant reduction in repeat incidents, contributing to large-scale Total Cost of Ownership (TCO) savings over a three-year period.
Operationally, ELAIRA brings conversational self-service capabilities to Microsoft Teams, supporting multiple languages. It utilizes advanced Agent Assist features to help L1 and L2 teams accelerate resolutions with greater accuracy. The platform’s agentic RAG framework provides validated, citation-backed responses while orchestrating complex multi-step workflows leveraging Agentic AI. ELAIRA is designed for regulated environments, adhering to pharma-grade standards such as GxP, 21 CFR Part 11, EU Annex 11, and ALCOA+. It offers real-time visibility into SLA performance, compliance posture, and value metrics through a unified dashboard experience.
The market context for ELAIRA includes its application in regulated environments, particularly in sectors requiring strict compliance standards. The platform’s design aligns with Happiest Minds’ focus on leveraging AI to enhance productivity and operational efficiency across various phases of software lifecycle management. The company continues to innovate in digital engineering and Mindful IT solutions, addressing complex business challenges in sectors such as Banking, Financial Services, Insurance, EdTech, Healthcare, and more.
The filing does not specify a detailed timeline for the implementation of ELAIRA. However, the launch date is noted as November 27, 2025. The platform is available for enterprises seeking to optimize their support operations and compliance standards.
About Happiest Minds Technologies Limited: The company is an AI-led, customer-first digital engineering and Mindful IT company. It delivers secure and scalable solutions across product engineering, cybersecurity, analytics, and automation platforms. Happiest Minds focuses on solving complex business challenges and accelerating digital evolution across various industry sectors. The company maintains strategic partnerships with global technology leaders and continues to expand its portfolio of proprietary platforms.