Persistent Systems Introduces AI-Powered Merchant Risk Solution

Persistent Systems Limited has announced the launch of its Merchant Risk Management and Fraud Detection solution, powered by the Databricks Data Intelligence platform. This solution is designed to help financial institutions reduce fraud losses and improve detection accuracy through real-time, intelligence-driven decisions. The announcement was made on April 9, 2026, and the solution is available for deployment globally.

The solution does not specify financial terms or payment structures in the filing. It focuses on providing measurable business impact, including a 20-40% reduction in chargeback and fraud losses, a 30-60% improvement in fraud detection accuracy, and a 50-70% reduction in manual review effort. Additionally, it aims to reduce risk management costs by 10-20% through automation and streamlined workflows.

The solution leverages Agentic AI to perform multi-signal merchant vetting during onboarding, analyzing business profiles, compliance history, transaction patterns, and external indicators to assess risk before transactions begin. Once operational, it continuously monitors transactions, chargebacks, and third-party signals in real time to detect emerging fraud or compliance risks. When risk signals are detected, the system triggers configurable actions such as enhanced monitoring, watch listing, or transaction restrictions with full auditability and governance.

The market context highlights the increasing challenges faced by financial institutions, payment service providers, and digital platforms due to rising fraud, regulatory scrutiny, and reputational risk. Traditional approaches relying on static rules and post-transaction analysis limit early detection. Persistent’s solution shifts merchant risk management upstream to enable early detection and AI-driven action before losses occur.

The solution is available immediately and can be deployed as a Databricks-based accelerator for banks, acquirers, and payment service providers globally. Persistent is a Databricks Global Systems Integrator partner with over 900 Databricks certified professionals and more than eight accelerators on the Databricks platform.

Persistent Systems Limited is a global services and solutions company delivering AI-led, platform-driven Digital Engineering and Enterprise Modernization to businesses across industries. The company offers a comprehensive suite of services, including software engineering, product development, data and analytics, CX transformation, cloud computing, and intelligent automation. Persistent is part of the MSCI India Index and is included in key indices of the National Stock Exchange of India and the BSE. The company is committed to innovation, client success, and sustainability.